sales@okdigitizing.com

F.A.Q _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

digitizing

1. How do I get a quote or place an order?

Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI or PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on.

sales@okdigitizing.com

2. What is the charge for editing?

Most of the editing is free, except when adding a new part to the original logo we have done or you change the artwork and we need to re-digitize, such as adding lettering, background, and we only charge the stitches for the additional part.

3. How long does the process take?

Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.

4. Can you do 3D puff / patches/ applique?

Yes, we can. All of digitizers here are very experienced in it.

5. What kind of software do you use for digitizing?

We mainly use Tajima and Wilcom digitizing systems.

6. What formats do you offer?

We offer DST files. We also provide format conversions, such as EMB, CND, EXP, PXF, POF, DSB, PES, PEC, HUS,JEF etc.

7. How do I get my logo?

We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high DPI and obviously tied into the thread count, then you can check the quality.

8.What payment methods do you accept?

You can pay by paypal or Visa/MasterCart.

9. How to pay for it?

About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is: Payment@OKDigitizing.com.

Or visit our website online payment:

http://www.OKdigitizing.com/Payment.html, Simply click "Pay Now" button, it's redirected to PayPal's secure payment site.

 

vector

1.What is Vector Conversion?

Vector Conversion is the art of converting raster images to vector format. Bitmap images are made up of pixels, and cannot be scaled up effectively. VECTOR images are created by the numerical coordinates that are contained within the file. Vector images can be scaled up or down infinitely without the loss of resolution and are much smaller files compared to bitmap files. Vector images also allow you to change color and edit individual elements with ease. Vector artwork is simply comprised of lines (wireframe) that represent the objects. Vector images are usually created with the drawing program such as CorelDraw, Adobe Illustrator or Freehand.

2.Do you use an auto tracing program?

No, In order to get clean corners and smooth curves, all tracing is done manually in illustrator.

3.What payment methods do you accept?

You can pay by paypal or Visa/MasterCart.

4.How do you send your artwork?

Just email to us the best quality version of your artwork that you have. Obviously the clearer it is for us to see, then the better job we can make of the final image. Please send as a JPG or GIF file.

5.What software do you use?

The software that we use is Adobe Illustrator. Files can be saved as EPS, AI, CDR or just about any other vector format that you require.

6.How do you receive the final vector graphic?

We will send you the final eps vector file by email.

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